Executive story
One paragraph explaining what changed and the pattern behind the numbers.
Hot prospects
Names or IDs, trigger phrases, intent, objection and next human action.
Stranded opportunities
Conversations with evidence of intent but no owner, no next step, delay or unresolved concern.
Process correction
The single repeated issue—missing FAQ, weak handover, bad timing or broken sequence—that should be fixed at system level.
What to do next
Review a sample of real conversations. Record the exact customer words, the business response, elapsed time, unresolved concern and next action. Patterns become visible only when the evidence is consistent.
