Frequently asked questions

The Wise Parrot is an AI-powered WhatsApp sales automation platform for Indian businesses. Its Revenue Leakage Recovery System handles enquiries, qualification, contextual follow-ups, dormant-lead recovery, human handovers and lead-wise owner intelligence through the official WhatsApp Business Platform.

Your selected monthly subscription begins on Day 46. Before the implementation period ends, we confirm the selected plan and continuation with you. Monthly billing does not begin without this confirmation.

The implementation fee covers the work required to understand, build, launch and refine your system. Depending on your plan, this may include:

• Business and sales-process understanding
• Official WhatsApp setup support
• Team inbox and user setup
• Enquiry-flow configuration
• AI training and approval
• Qualification logic
• Follow-up workflows
• Human-handover rules
• Testing with actual conversations
• Corrections and refinement
• Team training
• First 45 days of platform usage

You are paying for a working implementation—not merely software access or a login credential.

The implementation fee becomes non-refundable once implementation work begins because it covers business understanding, configuration, training and setup work already performed for your business. The final scope is confirmed before payment.

No. Your monthly subscription is not priced according to the number of leads you receive. Official WhatsApp/Meta usage charges remain separate. Multiple numbers, custom integrations or exceptional infrastructure requirements may require a custom quotation. Any such requirement is discussed before payment.

No. Charges levied by Meta for using the official WhatsApp Business Platform are separate from The Wise Parrot’s implementation and subscription fees. These charges depend on Meta’s prevailing pricing and your actual usage.

No. Applicable taxes are additional and will be shown on the final invoice.

No. WhatsApp Essentials is for businesses that want an organised team inbox, basic workflows, broadcasts and static follow-ups while their team handles customer conversations manually. For AI conversations, qualification and contextual follow-ups, choose AI Sales Assistant.

Static follow-ups are predefined messages sent according to a fixed schedule or customer action. Contextual follow-ups use the customer’s conversation, interest, objection and current stage to determine a more relevant follow-up. Contextual AI follow-ups are available in AI Sales Assistant and AI Sales + Revenue Intelligence.

The AI answers using the approved information, rules and knowledge provided during implementation. If information is unavailable, the question requires human judgement, or the customer needs direct assistance, the conversation can be handed over to your team. The AI should not invent policies, prices or commitments that have not been approved by your business.

Yes. Your team can take over a conversation whenever human involvement is required. The AI can provide the salesperson with the available conversation context and lead summary before handover.

Automated enquiry handling can operate 24×7, subject to the availability and policies of WhatsApp, Meta and connected third-party infrastructure. Human support from The Wise Parrot should not be confused with 24×7 AI availability. Human-support timings and escalation procedures are shared during onboarding.

The standard plans include one WhatsApp number and up to three team users. Additional numbers, locations or users can be added after a scope review and may be charged separately.

In many cases, yes. Eligibility depends on your current WhatsApp setup, number status and existing service provider. We verify number eligibility and migration requirements before implementation.

Yes. You can request a plan change for the next billing cycle. If the new plan requires additional setup, AI training, reporting or integrations, any implementation cost will be communicated before the change.

Depending on the available conversations and configured system, the report may highlight:

• Hot prospects
• Stranded opportunities
• Customers waiting for human action
• Common objections
• Missing information
• Handover delays
• Conversations requiring follow-up
• Recommended next actions
• Customer-intent patterns
• Potential process gaps

The report provides decision support. It should not be treated as audited financial reporting or guaranteed revenue.

Dormant-lead recovery is a structured attempt to restart relevant conversations with older leads who stopped responding or did not complete the intended next step. Recovery messages are sent according to the configured workflow, available customer context and applicable WhatsApp/Meta policies. Dormant-lead recovery does not guarantee that every lead will respond or purchase.

No responsible platform can guarantee sales. The Wise Parrot is designed to reduce preventable revenue leakage by improving response speed, conversation consistency, lead qualification, follow-up execution, human handovers and owner visibility. Actual sales depend on several factors outside the platform, including your offer, pricing, demand, competition, customer intent and sales-team performance.

If you decide not to continue, the monthly subscription will not begin. Ongoing platform access, AI automation, follow-ups, reporting and optimisation services will stop according to the agreed offboarding process. The implementation fee remains non-refundable because it covers work already completed. Any account-access, data-export or number-transition steps will be handled according to your setup and applicable third-party platform rules.

Standard setup does not include complex custom integrations. CRM, ERP, payment, booking, inventory and other third-party integrations are reviewed separately. Scope, timeline and pricing are confirmed before work begins.

Support includes assistance related to the agreed The Wise Parrot implementation and platform usage. The exact support channel, response timings and escalation process are shared during onboarding. New flows, major business changes and custom development may be treated as additional work after your approval.

Yes. Real customer conversations often reveal missing FAQs, unexpected objections and new conversation paths. That is why the first 45 days include testing and refinement. Minor corrections within the agreed implementation scope are included. Major new flows, integrations or business-process changes may require additional scoping.